Springfield House BnB – A charming bed and breakfast located in the UK, offering a range of rooms with exceptional guest experiences.
Here are the key problems identified at project start:
Manual Booking Management: The business was receiving booking inquiries from multiple channels, including their website, Airbnb, and direct bookings. These were handled manually, resulting in delays and errors.
Guest Communication Inefficiencies: Sending confirmations, check-in instructions, thank-you messages, and reminders was a time-consuming process for the staff.
Payment Processing & Invoicing: The manual tracking of payments and invoices was prone to errors, with no automation to remind guests about payments and no easy way to track financial transactions.
Task & Cleaning Management: Cleaning and maintenance staff were not automatically notified about upcoming guest arrivals, leading to miscommunication and delays.
Lack of Data Integration & Reporting: The team struggled with tracking occupancy rates, revenue, and guest preferences, which made it difficult to optimize operations and marketing efforts.
Guest Feedback Management: The process of gathering reviews from guests was manual, often leading to missed opportunities for feedback and improving guest satisfaction.
One Seamless Automation Solution.
Brains Hub acted as strategic partner, process design lead and system integrator.
The platform we used, Sharp AI, provided the technical engine, so QH Rent a Car now operates on one unified platform: bookings, communications, invoices, dashboards, reviews, social, chat all centralised.
Brains Hub implemented a comprehensive set of automations
Partnering with Brains Hub and using Sharp AI CRM has revolutionized our operations. Our booking conversion and occupancy rates have increased, and the real-time insights have made decision-making much easier. We couldn’t be happier with the results!
James Ricardo
CEO
01
Lead Capture & Booking Integration
Implemented a lead capture form via GHL on the website, syncing Airbnb bookings with Sharp AI CRM using Zapier/API to streamline booking data management.
02
Automated Communication
Set up automated booking confirmations, pre-arrival messages, and post-check-out thank-you emails/SMS to improve guest communication and reduce manual efforts.
03
Payment & Invoice Automation
Integrated Stripe and PayPal for automated invoice generation and payment reminders, ensuring timely payments and reducing manual invoicing tasks.
04
Staff & Task Management
Automated task assignments for cleaning and maintenance teams, ensuring real-time notifications, and enabling seamless operations post-booking and guest check-out.
05
Marketing, Feedback & Reporting
Implemented automated marketing campaigns, review requests, and custom dashboards for KPI tracking, along with automated weekly/monthly performance reports.
Partnering with Brains Hub and using Sharp AI CRM has revolutionized our operations. Our booking conversion and occupancy rates have increased, and the real-time insights have made decision-making much easier. We couldn’t be happier with the results!
James Ricardo
CEO
// The Results
After implementation the project delivered measurable results
Booking Conversion & Response Time
Booking conversion increased by 35%, while first-response time dropped by 60% (from 30 minutes to 12 minutes) with automated lead capture and follow-ups.
Progress Stats
+15%
Occupancy Growth
30h
Monthly Time Savings
Booking Conversion
BEFORE
Baseline
AFTER
+35% Increase
First-response time
BEFORE
30 Mins
AFTER
12 Mins - 60% Decrease
Staff Time & Occupancy Rate
Automated task triggers saved 30 hours/month, while occupancy rate improved by 15% due to guest reminders and marketing campaigns.
// Client Feedback
Groundbreaking Success, Straight From & Brand’s Clients.
Groundbreaking Success, Straight From & Brand’s Clients.
We are a preferred global IT services and solutions provider that offers end-to-end secure services & solutions to businesses of all sizes across the globe.
Your trusted IT partner for secure and compliant business services and solutions.
