QH Rent A Car provides vehicle hire services (short‑term, long‑term, airport transfers, corporate rentals) in the Manchester region.
Here are the key problems identified at project start:
Fragmented booking process: Bookings coming via website forms, phone calls, WhatsApp and social media required manual logging, confirmation, invoicing and follow‑up.
Slow customer response: With multiple channels, the first response time varied widely, impacting conversion and customer experience.
Manual invoicing & dashboards: The finance team and operations team lacked real‑time visibility into fleet utilisation, revenue per vehicle, outstanding bookings/invoices.
Limited review & feedback management: They had no automated system to ask for reviews, monitor them across platforms, and feed that into marketing or service quality improvement.
Follow‑up workflows missing: For example: after a booking ends, there was no systematic process to send thank‑you, ask for review, propose next‑booking or send renewal deals.
Channel proliferation: They needed to maintain consistent service and marketing presence across chat, WhatsApp, social platforms and website, but lacked an integrated automation engine.
Data silos & manual reconciliation: Because bookings, invoicing, follow‑ups and marketing each lived on separate spreadsheets/tools, making data‐driven decisions (which cars yield best return, which channels convert best) was slow.
One Seamless Automation Solution.
Brains Hub acted as strategic partner, process design lead and system integrator.
The platform we used, Sharp AI, provided the technical engine, so QH Rent a Car now operates on one unified platform: bookings, communications, invoices, dashboards, reviews, social, chat all centralised.
Brains Hub implemented a comprehensive set of automations
Working with Brains Hub from absolute blueprint stage to launch has been transformative. They built our website entirely from scratch and delivered a site that truly reflects our brand while driving patient enquiries.
Dr. Ayman Al-Afandi
Principal Dentist
01
Booking Management
Automated booking flow through Sharp AI CRM, from request to confirmation, with live fleet status and a dashboard to track vehicle availability and usage.
02
Voice AI Calling Agent
Integration of a voice AI agent that qualifies calls and logs details automatically into CRM, reducing manual data entry and ensuring consistency.
03
Automated Invoicing
System generates and sends invoices automatically at key stages (pre-payment and drop-off), reducing manual invoicing tasks.
04
Reviews Management
Automated review requests post-booking, with feedback routed into the CRM for performance monitoring and marketing opportunities.
05
Automated Follow-Ups & Chatbot
Follow-up workflows trigger post-booking messages and upsells, while the chatbot engages visitors and qualifies leads for CRM entry.
Working with Brains Hub from absolute blueprint stage to launch has been transformative. They built our website entirely from scratch and delivered a site that truly reflects our brand while driving patient enquiries.
Dr. Ayman Al-Afandi
Principal Dentist
// The Results
After implementation the project delivered measurable results
Higher conversions, faster replies
Booking conversion rose from ~18% to ~26%, while average first-response time dropped from 45 minutes to 9 minutes.
LOW
HIGH
Review response rate
LOW
HIGH
Upsell bookings
Progress Stats
26%
↑18%
⏱️
09
↓45 min
Stronger reviews and repeat bookings
Review response rate increased from ~12% to ~34%, and upsell bookings from follow-ups rose from ~7% to ~18%.
// Client Feedback
Why speak for us when our diverse clientele can show you how satisfied they are with our premium digital marketing services in UK!
Check out the testimonials here to make your decision.
We are a preferred global IT services and solutions provider that offers end-to-end secure services & solutions to businesses of all sizes across the globe.
Your trusted IT partner for secure and compliant business services and solutions.
